Service Terms_KYST Image Technoligy

The company carefully promise honesty electronic factory to produce all the products have a unique serial number (bar code), as long as you through formal channels to buy my company's products and timely fill in and return the product warranty card sent back the honesty electronic technology service center, will enjoy honesty electronics to provide you with the thoughtful and comprehensive after-sales service.

Three guarantees of service

1) the repair

During the warranty period, zhonglicheng electronics will repair or replace the damaged parts for free.After the warranty period, no matter it is caused by human factors or natural damage, zhonglicheng electronic will only charge the cost fee for parts replacement or maintenance.Please provide the warranty card for product maintenance.

2) replacement

(from the date of the cost in order to upgrade the date on the original certificate, hereinafter the same) within 90 days (including), honesty electronic products in the product specification and all the circumstances, appear the non-artificial, does not conform to the "product manual" as well as the relevant national quality inspection standard hardware performance failure, the user has the right to choose to replace or repair.If you choose to replace, you need to bring the original certificate of fault machine and purchase machine to the zhonglicheng electronic authorized service network, and the zhonglicheng electronic authorized service network will replace products or fault accessories of the same model and specifications for free.If the product or parts of the same model or specification have been discontinued, the product or parts which are not lower than the performance of the original product will be replaced.

Special note: according to the specific purchase and sales contract, products sold at special price do not enjoy the exclusive exchange service;Demonstration machine special sales, do not enjoy zhonglicheng electronic more replacement of the relevant policies.

3) return

Within 7 days from the date of purchase of the machine (including), zhonglicheng electronic products do not meet the "product specifications" and national quality testing standards of performance failure, users have the right to choose to return, replace or repair.If you choose to return goods, you should bring the original certificate of the faulty machine and the machine to the seller who purchased the machine.And according to the purchase price (to purchase the original voucher price, the same below) a one-time refund.

4) in one of the following situations, zhonglicheng electronics does not provide three guarantees:

• in excess of three guarantees;

• failure or damage caused by failure to use, maintain or keep the product as required;

• the products cannot be normally used due to the use of pirated, non-standard, self-compiled or third-party unpublished software;

• failure or damage caused by abnormal reasons such as falling, extrusion, high temperature, corrosion, foreign body entry and poor electrical environment;

• failure or damage caused by force majeure factors such as natural disaster and war;

• product failure caused by disassembly, repair and installation of the product without authorization of the maintenance organization and its personnel;

• no factory name, address, date of production, product serial number, product qualification certificate, product warranty card, or product serial number and label ambiguous, damaged or unrecognizable;

• the product model or number on the certificate does not conform to the product object;

Ii. Service mode

(1) national joint insurance, nearby service

Zhonglicheng electronic products implemented nationwide joint insurance.If you purchase and use zhonglicheng electronic products in any place within the territory of the People's Republic of China (excluding Hong Kong, Macao and Taiwan), you can obtain the maintenance services at zhonglicheng electronic service network and authorized maintenance agency with the warranty certificate and purchase machine invoice of this product.In order to obtain convenient and efficient service, we recommend you to select the nearest zhonglicheng electronic service network and the authorized maintenance organization.

(2) customer consultation service

If you have any questions, please feel free to contact the after-sale email: sale@czcamera.com or log on to the zhonglicheng electronic website: www.czcamera.com to get the service website.

(3) quick solution

In the product after purchase, when you use the honesty of the electronic product failure, please first dial the honesty electronic service outlets and authorized service agencies contact phone number, honesty electronic service outlets and the authorized service agency staff will be in after receiving your request for repairing service within two hours of telephone contact with you and confirm the solution.

(4) 5 days * 8 hours

The normal business hours of zhonglicheng electronic service outlets and authorized maintenance agencies are: from Monday to Friday, 8 hours per day, holidays are closed.

3. Matters needing attention and special reminder

1) matters needing attention

2) replacement

(from the date of the cost in order to upgrade the date on the original certificate, hereinafter the same) within 30 days (including), honesty electronic products in the product specification and all the circumstances, appear the non-artificial, does not conform to the "product manual" as well as the relevant national quality inspection standard hardware performance failure, the user has the right to choose to replace or repair.If you choose to replace, you need to bring the original certificate of fault machine and purchase machine to the zhonglicheng electronic authorized service network, and the zhonglicheng electronic authorized service network will replace products or fault accessories of the same model and specifications for free.If the product or parts of the same model or specification have been discontinued, the product or parts which are not lower than the performance of the original product will be replaced.

• the above warranty commitment made by zhonglicheng electronics is only applicable to the parts and accessories of the standard configuration of zhonglicheng electronic products (see packing list, except hard disk, and zhonglicheng electronics is not responsible for data retention and recovery of hard disk).When you are buying a product, all the non-zhonglicheng electronic parts or accessories that the seller installs for you, by the seller self-warranty, all the additional commitments that the seller makes to you, zhonglicheng electronic will not assume responsibility;Please ask the seller for written proof when you purchase this product to guarantee the seller's fulfillment of your additional commitment.

• zhonglicheng electronic will provide you with the stipulated warranty service within the scope of this standard service commitment. If you have other service demands beyond the warranty service commitment of this standard, please select the paid service of zhonglicheng electronic service network and authorized maintenance agency.

• if the national laws and regulations provide otherwise for after-sales service, zhonglicheng electronic will provide after-sales service to you in accordance with national laws and regulations;As for the loss caused to you due to the fault of zhonglicheng electronics, zhonglicheng electronics or zhonglicheng electronic seller will assume the corresponding responsibility according to the contract with you and the relevant national laws and regulations.

• the purchase invoice, warranty certificate and packing list are important documents for your service. Please keep them properly.In zhonglicheng electronic service network and authorized maintenance agencies for your warranty services, please be sure to show the relevant certificate.

• the complete machine and its parts after maintenance by zhonglicheng electronic service network and authorized maintenance agency will continue to enjoy this standard maintenance service commitment.If the warranty period of the repair part is less than three months from the date of repair, zhonglicheng electronic promises to extend the free warranty period of the part to three months from the date of repair.At that time, please issue a valid maintenance record.

• during your daily use or before each service acceptance, please make sure that you back up any information you think is important to avoid loss.Zhonglicheng electronics is not responsible for any loss caused by data loss during use or maintenance.

• in the free warranty period, after the entire machine or faulty parts are replaced by zhonglicheng electronic service network and authorized maintenance agency, the original machine or defective parts shall be recovered and owned by zhonglicheng electronic service network and authorized maintenance agency.

• before sending, please pack properly, be careful to avoid shock, choose the way of delivery and carrier carefully and purchase transportation insurance. Zhonglicheng electronic shall not bear any losses caused by you in the delivery process.

Special remind

• this commitment applies only to zhonglicheng electronic products within the People's Republic of China (except Hong Kong, Macao and Taiwan).

• the terms not specified in this commitment shall be subject to the provisions of the "three guarantees" and the relevant consumer rights and interests protection law.

• this commitment is interpreted by the customer service department of zhonglicheng electronic, which has the right to change and revise this commitment.

• in compliance with the "three guarantees" provisions, zhonglicheng electronic reserves the right of final interpretation of this commitment.

• this commitment shall be implemented from the date of issuance.

• the number of hotlines published in this document may change based on changes in the telecommunications network or other objective factors.Please refer to the latest information on the official website of zhonglicheng electronic.

· if some non-embedded operating system products are damaged due to virus infection during use, zhonglicheng electronics does not provide three free packages.

After-sales service process

Honesty electronic products when you are using the abnormal, please first by phone, email, etc way with the supplier, the honesty honesty electronic electronic local technical support engineer or the after-sales service hotline, our professional service staff will understand the product information to you by phone and fault, help you make a preliminary judgment, please shall actively cooperate with;If confirmed as a hardware failure, please according to the service personnel to provide the detailed address, sent to send (send fee shall be borne by the sending party) or to a specified the honesty honesty electronic electronic service outlets or the authorized maintenance organization for repair, we will according to the information on the warranty card and fault diagnosis is a free repair or maintenance service fee, if the maintenance fee, our maintenance engineer after determine the maintenance fee standards to inform you that after your consent for further maintenance.

Warranty product malfunction, special circumstances can not affect the normal operation, monitoring and control system for the honesty honesty electronic electronic service outlets or the authorized maintenance organizations can consider whether to immediately send you a replacement products or accessories, provide replacement products or accessories, please provide details of the product model, bad parts, your company name, contact information such as address, contact person, and you within one week after receipt of the replacement products or accessories, will return failure products or accessories to the honesty honesty electronic electronic service outlets or the authorized service agencies, otherwise, you have the responsibility to pay the cost of the replacement products or accessories, by the retail priceAnd the subsequent service is no longer available